Privacy Policy & SMS Consent

🚫 How to Opt Out

You can stop receiving messages at any time by replying with any of the following keywords:

STOP CANCEL UNSUBSCRIBE QUIT END

After opting out, you will receive one final confirmation message and no further texts unless you re-subscribe.

To resume messages, text START or YES to the same number.

For help, reply HELP to any message or contact us directly (see below).

📋 Information We Collect

When you interact with our messaging services, we may collect and process:

• Contact information: Your name and phone number as provided by your dental practice or directly by you.
• Message content: The contents of text messages you send and receive through our platform, used to respond to your inquiries and manage appointments.
• Appointment data: Scheduling details relevant to your dental care, retrieved from your practice's management system.

We do not collect financial information, Social Security numbers, or sensitive personal data beyond what is necessary for appointment management.

🔧 How We Use Your Information

Your information is used exclusively to:

• Facilitate appointment scheduling, reminders, and confirmations
• Respond to your questions about your dental practice
• Improve the reliability and quality of our messaging services

🔒 Data Security & HIPAA

We take the security of your information seriously. Our platform is designed with healthcare compliance in mind:

• All data is stored on secure, self-hosted infrastructure — not on shared cloud platforms
• Data in transit is encrypted using TLS 1.3
• Sensitive data at rest is protected using AES-256 encryption
• We maintain Business Associate Agreements (BAAs) with all applicable service providers, including our telephony and cloud infrastructure partners
• Access to patient data is restricted to authorized systems and personnel only

While we implement industry-standard safeguards aligned with HIPAA requirements, no system can guarantee absolute security. We continuously monitor and improve our security practices.

🗂️ Data Retention

We retain message logs and appointment data only for as long as necessary to provide our services and fulfill legal or regulatory obligations. You may request deletion of your data at any time by contacting us.

🤝 Third-Party Services

Our platform integrates with the following categories of service providers to deliver messaging services:

• Telephony providers for SMS delivery
• Cloud infrastructure for hosting and compute
• Practice management connectors to access scheduling and patient contact data from your dental practice's existing systems

All third-party integrations are governed by appropriate data processing agreements and, where applicable, Business Associate Agreements.

⚖️ Your Rights

You have the right to:

• Opt out of messaging at any time
• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• File a complaint if you believe your data has been mishandled

To exercise any of these rights, contact us using the information below.

📝 Changes to This Policy

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of our messaging services after updates constitutes acceptance of the revised policy.

📬 Contact Us

If you have questions about this policy, your data, or our messaging services:

TJO Innovations LLC
Email: tyler@tjo-innovations.com
Web: tjo-innovations.com