Help

Nora is the front-desk workspace for a dental practice. You talk to her in chat, watch the day on the board, and let her confirm visits by call or text when those tools are connected and you click.

Open the staff app at nora.tjo-innovations.com. This help site is public. The app is not.

Where to start

• Chat with Nora
• Front desk board
• Reminders and texts
• Calls
• Impact
• Connectors
• Account, team, and billing

Roles

• Practice owner connects practice software (via Kolla), Spruce messaging, and phone. Sets Impact rates and billing. Invites the team.
• Assistant uses chat and the board. Turns Gmail, Calendar, and Slack on for their own chats. Cannot connect the practice PMS or change Impact rates.

How approval works

When Nora is about to book, text, or call, she shows a button. Clicking that button is the approval. Do not re-ask in the composer. If you do not click, nothing goes out.

What Nora does not do

• She does not invent appointments that are not in the practice software.
• She does not answer the practice phone. Patients who call the office still reach a person.
• She does not act without a staff click.
• Confirmations count as time saved on Impact, not as a booked slot. Only a booked appointment is a slot.
• She does not email the front desk. Watch the board and chat.